Skills development: including
– assertiveness; customer service and care; leadership;
making presentations; public speaking; minute taking; negotiation
and influencing skills; report writing; time and self management;
train the trainer.
Management development: including
– coaching and mentoring; developing policy and practice;
effective meetings; monitoring and evaluation; performance
management and appraisal; project development and management;
staff recruitment and induction; staff supervision and management;
team building.
Not-for-profit organisational
development: including – user involvement;
working with volunteers; preparing funding bids; reporting
to stakeholders; developing practice; project planning.
